VTM offers our clients the flexibility to leverage our solutions for validating and processing invoices, while also delivering payments on their own. All of the statuses outlined in the section above apply for these clients, except PAID where there are a few differences.
Where VTM does not distribute payments for a client, once an invoice is validated and handed over to the client to deliver payment, the Invoice Status will become CLIENT PAYMENT instead of PAID. Invoices still receive a payment date on Transware, but this is the date we shared the invoice with the client, not the date a payment was issued. Also, the Payment Reference will show 0 instead of a real reference number.
In some cases, VTM receives payment updates from our clients once they deliver payment. For these clients, invoices show CLIENT PAYMENT PENDING as the status when we hand over the invoice for payment. When we receive an update from them indicating a payment was made, Transware is updated and changes the Invoice Status to PAID. Also, Transware shows the remittance information they share with us, like the actual payment date, and a payment reference number.
In all of these cases, we suggest contacting the client’s payment helpdesk directly for information on outstanding payments.