Looking for Payment Status?

We’ve got several convenient ways to check the status of your invoices.

Transware

Transware is the best way to get invoice status in real time. You can also track rejections and view remittance details.

New to Transware?

Status Lookup

No Transware account? No problem!

Use our lookup tool to search via invoice number, invoice date and invoice amount.

Carrier Helpdesk

Connect with our Carrier Support team via our helpdesk for help with Transware access, invoice status/missing invoices, invoice submission methods, and available payment methods.

Transware is more than just payment status

Transware Payment Summary

With Transware, getting information about your invoices and payments has never been easier:

  • View remittances in an intuitive interface

  • Quickly download remittance data to Excel

  • View proof of payment

  • Search in bulk using Invoice Search

Flexible Invoicing Methods

How you get your invoice to VTM can have a big impact on how quickly it is processed, visible in Transware, and ultimately paid. 85% of the invoices VTM receives are Electronic Data Interchange (EDI). EDI is usually the best method for timely payment, but our experience has shown us that it is not a one-size-fits-all solution. That is why VTM is pleased to offer several options for your convenience:

Electronic Data Interchange (EDI)

EDI is the best option in most scenarios. VTM is pleased to support all of the major EDI transaction sets, including the following:

  • EDI 110 – Air Freight Details & Invoice

  • EDI 210 – Motor Carrier Freight Details & Invoice

  • EDI 310 – Freight Receipt & Invoice (Ocean)

EDI 997s (Functional Acknowledgements) are also available for all of the above transaction sets.

Email (PDF Attachment)

If you do not have EDI invoicing capabilities, or EDI does not work for a particular scenario, VTM may ask you to send your invoices as PDFs to one of our email boxes. PDF invoices are sent to a specific @vtm.com email address and received by our data entry team for processing. When using this method, invoices are usually visible in Transware within 3 days of receipt.

When you email invoices to VTM, a few rules apply – only PDFs are supported, each PDF must be for only 1 invoice and its supporting documents, and all supporting documents must be in the same PDF as the invoice image.

Paper (Postal Mail)

Mailing your invoices to VTM should only be a last resort, but we can support it when necessary.

Our EDI and PDF/Email options provide such an advantage over paper, it is no surprise we only receive 5% of invoices as paper. Using other methods get your invoice processed faster, and it is the right thing to do for the environment, a win-win!

Proprietary Formats

In some cases, leveraging a carrier’s proprietary format is the best way forward. This method requires a more involved setup process, so your VTM contact will help you determine if this is an appropriate way to receive your invoices. Approval and coordination is required before you can submit invoices in your own format.

Generally, this option requires an expected volume of 3,000+ invoices per month.

Also, you must be able to provide invoices in the format (file naming convention, column order, value formatting, etc) consistently.

Repeated failures will result in a suspension of your ability to send invoices in this format to VTM.

Never overpay for a shipment again. Get VTM’s Transware platform to improve visibility, decrease cycle time, and improve carrier relationships.

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