Recently a national shipper of building materials and supplies approached VTM about a freight audit and payment engagement. The shipper was reeling from a negative experience with one of the largest providers in the industry and had a tight timeline to make a change as their current provider gave them only 6 weeks to offboard from their services. Having experienced a several-month onboarding cycle with that provider, the shipper was concerned that it was simply not enough time to complete a successful transition.
Further complicating the challenge facing their transition, many of the shipper’s key stakeholders, like logistics, finance, and accounting leaders, were new to their roles. With so many new team members, they were concerned that decision making and uncertainty would be major bottlenecks to getting started.
With so much pressure on the timeline, they were concerned an implementation would not be successful and have several lasting impacts: