Use our lookup tool to search via invoice number, invoice date and invoice amount.
Connect with our Carrier Support team via our helpdesk for help with Transware access, invoice status/missing invoices, invoice submission methods, and available payment methods.
Report An Issue With Transware
Send a note to our Transware Support team using the form below. Please share details about your request or the issue you are seeing. Including things like steps to reproduce, screenshots, or other attachments will help us understand & respond to your request more effectively.
We typically reduce invoices because we identified an overcharge, found unsubstantiated charges (missing supporting documentation), or found that some or all of the invoice was already processed/paid.
When we identify an overcharge or exception during processing, we log it using an Overcharge Reason (OCR) code. A brief description is available on your remittance statement and in Transware, but more details on the most common can be found below, and an inclusive list here.
DP-DUPLICATE PRO DETECTED
We determined that this invoice is a duplicate of an invoice that has already been processed and/or paid
We determined that a portion of this invoice was already paid, but the balance is unpaid.
S9-SHIPPER REDUCED CHARGES
The client has determined the invoice should not be paid. This code is used at the shipper’s discretion, so VTM may not have the reason.
A7-INCORRECT ACCESSORIAL CHARGES
We determined that some of the billed accessorial charges were invalid
VTM is pleased to offer several invoice submission methods, including:
Electronic Data Interchange (EDI)
Email (PDF Attachment)
Paper (Postal Mail)
Carrier Proprietary Formats
Before changing your invoicing method, please connect with our Carrier Support team using our Helpdesk form by selecting “Invoice Submission Options” as the Request Type. Our Carrier Support team will be able to answer any questions about the available invoicing methods and configure our system to ensure a seamless transition.
Unfortunately, we are unable to predict payment dates. Our payment runs are executed on a regular schedule, but the invoices paid in each run is dependent on receiving the funds from our clients. Because of this dependency outside of our control, we cannot advise a payment date for any invoice.
Payments are distributed each Monday and Thursday (or the next business day in the event of a bank holiday), and VTM requires that the shipper transmits funds to us by Monday or Thursday morning for inclusion in that day’s payment run.
Each payment comes with a remittance summary, but we also offer two convenient options for obtaining another copy of the remittance summary for a payment:
Transware – Transware is the best way to get remittance information in real time. Download remittance data as a spreadsheet, including fields like the original charge, paid amount, and if a reduction was taken, the reason code.
Carrier Helpdesk – Connect with our Carrier Support team via our helpdesk for help with retrieving a remittance summary for your payment.
Transware is VTM’s client and carrier portal. It is packed with features for carriers that will make looking up payment status and account reconciliation simple.
Once logged in, you can search for a single or multiple search terms and search using different types (invoice number, B/L number, etc), export results to Excel, get historical remittance information for payments, and see the invoices we are still processing or with clients for review.
If you recently sent the invoice via email or postal mail, please wait up to a week to allow us to complete data entry before the invoice is visible to you.
After a few days, if your invoice is still not visible, check with our Carrier Support team by using the form on our Helpdesk page to share the date you sent the invoice, the impacted pro numbers, and how the invoices were sent to VTM (EDI, email, paper).
Thank you for your interest in improving your experience with Transware! We are committed to ensuring Transware is the most comprehensive and capable solution in the industry, and feedback from real users is critical to helping us achieve that goal.
If you have an idea for a new Transware feature or service, we would love to hear about it! Share it with our Platform Solutions team through the form on the Helpdesk page and select “Transware Feature Request” as the Request Type.
If you need help with something else, reach out to your VTM contact, or connect with our Carrier Support team using our Helpdesk page and a team member will respond as soon as possible.
When completing the form on the Helpdesk page, to get your message to the right place the fastest, be sure to select the Request Type that is closest to what you need. If you do not see something listed, choose “Other”.
Never overpay for a shipment again. Get VTM’s Transware platform to improve visibility, decrease cycle time, and improve carrier relationships.